Booking Terms & Conditions

Booking Terms and Conditions

Bookings and subsequent contracts will be regarded as having been made in Tanzania and will be interpreted in accordance with Tanzanian law.

The Company retains the right to reject any reservation without providing a justification.

Payables & Deposits

A 25% down payment is needed to reserve a reservation. This deposit will be deducted from the final amount billed to the client or agency and is included in the cost of the trip.

The company reserves the right to treat a reservation as cancelled and keep the deposit if the entire amount is not paid at least five (5) weeks before departure.

Within five (5) weeks of the tour’s departure, clients and agents must pay the entire balance up front to reserve a spot.

The customer or the agent, as appropriate, is responsible for paying all bank fees. This includes the costs our bank charges for transactions.

The amount on the invoice must be reflected in our account and subject to any applicable bank fees.

Booking Modifications

A handling fee of 50 USD per booking applies to modifications proposed by the client/agent to existing bookings (e.g. departure dates, air tickets, accommodation, number of participants, etc.). The handling fee will be charged in addition to the service provider fees.

Cancellation

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall return the full deposit.

If a booking is canceled the client is subject to a cancellation fee as follows:
Until 4 weeks prior departure – 25% cancellation fee
4-2 weeks prior departure – 50% Cancellation Fee
2-1 weeks prior departure – 75% of the cancellation fee
Less than a week prior departure – 100% cancellation fee

The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case, the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

Passports, Visa & Travel Papers

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.

The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.

Travel Insurance

All customers traveling with Gilly Safaris are required to have fully comprehensive travel insurance.
The policy needs to be valid from the date that the initial order is placed so as to provide cover for a cancellation prior to departure.
During travel, the insurance needs to provide comprehensive medical, evacuation and repatriation cover.

Baggage

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.

Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.

Risk

The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim. The client accepts full responsibility for all risks involved.

Authority on Tour

The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

Marketing

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain the copyright for these photographs and such material.

Price Charges

All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2016. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.